At Empower Ideas, we regularly run audits for prospective clients to help them understand how they can improve the experience of their website and thereby increase conversion. But we also recognize that many more people view the idea of a live audit with us like going to the dentist and being upsold on new treatments that aren't needed, or like sitting through a timeshare presentation where the entire meeting becomes an exercise in saying no.
We try to base our audits on reality. Most folks who ask us for an audit recognize that there’s probably room for improvement--that's why they requested it in the first place--and for that reason it’s true that we almost always have quite a few recommendations. But from time to time we do run into a site that we think checks about all the boxes, and in that case we are happy to share that information.
But what boxes are we checking, exactly? It turns out there is a literal checklist we go through during a user experience audit. Today, we’re going to share our checklist for a homepage UX audit. Your homepage can educate prospects and get them the information they need to know. It can convert leads. But is it? By following this checklist, you’ll help your homepage better for you than ever before.
Conversion and Experience
Search Engine Optimization
Hopefully it’s helpful to see exactly what we’re looking for when we do a user experience audit. With this checklist, you can run your own audit, which will help you focus your efforts on updating your site and get the most from it.
One note: "Conversion" as a goal doesn’t have to mean a purchase. If your site doesn’t directly sell something, you can define conversion however you want. For instance, setting an appointment, making a call to your sales team, or merely finding the information a user is seeking can all be conversions. If you don’t know what your conversion goal is, I urge you to begin by considering that question. Remember, your users have a reason for clicking through to your site. Your goal is to understand what that reason is and make it as easy as possible for the user to accomplish that reason.